Skinsmonkey - Build Your Esports Career | Professional Gaming Development

Introduction and Scope

Welcome to Skinsmonkey, your trusted partner in esports career development. This comprehensive privacy policy outlines how we collect, process, store, and protect your personal information when you use our services, visit our website, or engage with our learning programs.

This policy applies to all users of Skinsmonkey services, including visitors to our website, students enrolled in our learning programs, and anyone who interacts with our platform. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

At Skinsmonkey, we believe that transparency is fundamental to building trust. This policy is written in clear, accessible language to ensure you understand exactly how your information is handled.

Information We Collect

Personal Information

We collect various types of information to provide you with the best possible experience on our platform. This includes information you provide directly to us and information we collect automatically through your use of our services.

Contact information including name, email address, phone number, and mailing address

Account credentials such as username, password, and security questions

Profile information including gaming preferences, skill levels, and career goals

Payment information including billing details and transaction history

Communication records including messages, support tickets, and feedback

Educational progress data including course completion, assessments, and achievements

Technical Information

Our systems automatically collect certain technical information to improve our services and ensure platform security. This data helps us understand how our platform is used and how we can enhance user experience.

Data Type	Purpose	Retention Period
IP Address	Security and location services	90 days
Browser Information	Compatibility and optimization	30 days
Device Information	Platform customization	60 days
Usage Analytics	Service improvement	2 years

How We Use Your Information

Your information is used exclusively to provide, improve, and personalize our services. We never sell your personal data to third parties, and we only use your information in ways that are consistent with this policy and applicable law.

Service Delivery

Providing access to our learning programs and educational content

Processing payments and managing your account

Delivering personalized learning recommendations and career guidance

Tracking your progress and providing completion certificates

Facilitating communication between students and instructors

Platform Improvement

We analyze usage patterns and feedback to continuously enhance our platform. This includes developing new features, improving existing services, and ensuring our content remains relevant to current industry trends in esports.

All data analysis is conducted with appropriate privacy safeguards in place. We use aggregated and anonymized data wherever possible to protect individual privacy while gaining valuable insights.

Data Sharing and Disclosure

We maintain strict controls over how your information is shared. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Information sharing is limited to specific circumstances outlined below.

Service Providers

We work with trusted service providers who help us deliver our services. These providers are contractually obligated to protect your information and can only use it for specified purposes.

Payment processors for handling transactions securely

Email service providers for communication delivery

Cloud storage providers for data backup and security

Analytics providers for platform improvement insights

Customer support tools for efficient issue resolution

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. We may also share information to protect our rights, property, or safety, or that of our users or the public, as permitted by law.

Your Rights and Choices

You have significant control over your personal information. We respect your privacy rights and provide multiple ways for you to manage your data and privacy preferences.

Access and Correction

You can access, review, and update your personal information through your account settings. For information not accessible through your account, you can contact our privacy team using the information provided at the end of this policy.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format. This allows you to transfer your information to another service provider if you choose to do so.

Deletion Rights

You can request deletion of your personal information, subject to certain legal and contractual limitations. Some information may be retained for legal compliance, security purposes, or to complete transactions you have initiated.

To exercise any of these rights, please contact us at info@masaoc.com. We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

End-to-end encryption for data transmission and storage

Multi-factor authentication for account access

Regular security audits and vulnerability assessments

Secure data centers with physical access controls

Automated backup systems with encryption

Intrusion detection and prevention systems

Organizational Safeguards

All Skinsmonkey employees and contractors with access to personal information undergo background checks and receive privacy training. Access to personal data is restricted on a need-to-know basis and is regularly audited.

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and legal requirements.

Retention Periods

Account information: Retained while account is active plus 3 years

Course progress and certificates: Retained for 7 years for verification purposes

Payment records: Retained for 7 years for tax and legal compliance

Communication records: Retained for 3 years for customer service purposes

Technical logs: Retained for 90 days for security monitoring

Secure Deletion

When information is no longer needed, we securely delete it using industry-standard methods. This includes overwriting data on storage devices and ensuring backup copies are also removed according to our retention schedule.

International Data Transfers

While Skinsmonkey operates primarily from Slovakia, we may transfer your information to other countries for processing and storage. All international transfers are conducted with appropriate safeguards to protect your privacy rights.

Transfer Safeguards

Standard contractual clauses approved by relevant authorities

Adequacy decisions for transfers to countries with equivalent protection

Binding corporate rules for intra-company transfers

Certification schemes and codes of conduct where applicable

We ensure that any international transfer of your personal data complies with applicable data protection laws and maintains the same level of protection as provided within the European Union.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.

Types of Cookies

Essential cookies: Required for basic platform functionality

Performance cookies: Help us understand how users interact with our platform

Functionality cookies: Remember your preferences and settings

Analytics cookies: Provide insights into platform usage and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our platform.

Children's Privacy

Our services are designed for users who are at least 16 years old. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We will work with parents to address any concerns and ensure compliance with applicable laws regarding children's privacy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or by posting a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Significant changes to this policy will be communicated to you at least 30 days before they take effect, giving you time to review the changes and make informed decisions about your privacy preferences.

Privacy Policy